We offer specific managed hosting. Prices are a fixed price but sometimes more is needed, sometimes price is not as important as being able to handle 200 visitors per second, or being hacked. If you are hacked, some hosts delete your website. We charge but will work to fix your website. We have options like security monitoring and some built in features like sonar monitoring, we know almost immediately if some services go down. That can be very important, imagine email being down and you have no idea you are loosing emails. Of course, this does not count against the guaranteed uptime because the serve is still up. What if a service went down and rather than waiting till you submit a support ticket, it just got fixed, that is what we do.