A social media crisis is any situation on social media channels to which a negative post can affect your brand,

Social Media Crisis Training

Social media crisis training is a method of teaching everyone that is involved in your social media program how to identify, prevent and manage a crisis. Every scenario can not be covered but with enough information you may be able to minimize damage and if your response is fast and well thought out you mat be able to turn a negative person into an advocate.

Social Media Crisis Management Case Study

Many of our social media crisis management case studies are covered under a confidentiality agreement we sign with lawyers and companies. In many cases we can not give specific deatails but our general details should help you.

Social Media Crisis Communications Plan

A social media crisis communications plan should be the roadblock that a social media manager should follow. Some important aspects are when to initiate the plan and depending on the situation, who can the social media manager contact.