A social media crisis is any situation on social media channels to which a negative post can affect your brand,
Social Media Crisis Management Case Study
Many of our social media crisis management case studies are covered under a confidentiality agreement we sign with lawyers and companies. In many cases we can not give specific deatails but our general details should help you.
Social Media Crisis Communications Plan
A social media crisis communications plan should be the roadblock that a social media manager should follow. Some important aspects are when to initiate the plan and depending on the situation, who can the social media manager contact.